Shipping & Returns
We deliver orders all over the world. When you go through to checkout simply fill in your postal address, and the cost of postage will be calculated according to where the parcel is being sent. Please note that postage is free in Australia for orders over $60 and worldwide for any order over $170.
We believe in the quality of our products and will settle for nothing less than 100% customer satisfaction. If you have any problems, please contact us immediately so that we can sort out the best solution for you.
Biggan Design cannot be held liable for missing goods if an incorrect delivery address is given at the time of order. Please check all your postal details carefully before confirming your order.
Please examine all shipments immediately upon receipt. If the goods are incorrect or defective, you must notify us within 14 days of receipt (the earlier the better). You may then return your purchase (with the exception of patterns and knitting needles) within 21 days of receipt for a full refund or exchange provided the goods are in new condition with the tags still attached, and in their packaging.
Once we have received and processed the returned goods, we will notify you via e-mail of your refund. The refund will be made by the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can only refund shipping costs if the return is a result of our error.
If you wish to exchange your goods, please notify us first with the details so that we can determine whether an additional payment or refund is applicable. With exchanges, please note that you are liable for all postage costs.
If you have not retained a copy of your invoice, please indicate the order number or the name and e-mail address of the person who made the order, together with a note detailing the reason for the return, and send the package to:
Biggan Design Pty Ltd
PO Box 2046
Fortitude Valley BC QLD 4006
We recommend that you use a trackable postal method and securely repackage goods for return, as Biggan Design cannot refund goods that are lost or damaged in transit.
Sales taxes and customs
State and local taxes may be charged on purchases of taxable merchandise. Since we have no control over these charges and no way to estimate what they will be, these charges are your responsibility.
We label all packages "handknitting goods" and list an approximate replacement cost of the items on the customs documentation. Customs and import duties are applied when your shipment arrives and, as we have no control over these charges and no way to estimate what they will be, these charges are your responsibility. Please contact your local customs office for information on what charges may apply.